Accountancy
100
Agriculture, Fishing
2
Finance, Insurance
84
Call Centres
0
Catering & Hospitality
80
Construction, Property
114
Customer services
77
Defence/Armed Forces
68
Education
1
Electronics
82
Engineering, Manufacturing 121
Graduate, Trainees
61
Healthcare & Nursing
83
Human resources
64
IT & Internet
436
Legal
58
Management consultancy 64
Marketing, Advertising, PR 92
Media, Creative
4
Non-profit, Charities
1
Public sector & Services
5
Recruitment sales
93
Retail, Wholesale
61
Restaurant & Food Service 7
Sales
132
Science
16
Secretarial, Administration 27
Security
0
Senior appointments
11
Telecommunications
3
Transport, Logistics
6
Travel, Leisure, Tourism
21
Other
61
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Sales Vacancy 1559 |
| Post:Yahoo! Service Desk Lead Technician |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
London
|
| The announcement text: |
Position: Service Desk Lead Technician
Location: Lockport, NY
About Yahoo!
Think about impacting 1 out of every 2 people online—in innovative and imaginative ways that are uniquely Yahoo!. We do just that each and every day, and you could too. After all, it`s big thinkers like you who will create the next generation of Internet experiences for consumers and advertisers across the globe. Now’s the time to show the world what you`ve got. Put your ideas to work for over half a billion people.
Job Responsibilities:
- Scheduling other technicians to ensure appropriate coverage of the Support Desk
- Assign work to all technicians, monitor calls and ticket handling
- Provide technical and business leadership, guidance and support
- Utilize support tools, including remote control and software distribution tools to effectively support customers
- Ensure the highest level of customer service, make informed decisions and manage the department proficiently in order to achieve maximum results
- Manage the development of customer service policies, procedures and guidelines and the measurement tools to monitor quality
- Proactively identify process improvement opportunities and support continuous improvement initiatives
- Provide overall guidance, collaboration and hands-on resolution for daily support tasks and manage support escalations as needed
- Provide solutions to day-to-day problems arising from customer questions or concerns
- Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end
Qualifications:
- Management Information Systems or equivalent work experience
- Experience working in a complex technical environment
- Available to work a full-time schedule including nights, weekends, and holidays
- Strong interpersonal, communication, organization and follow-through skills
- Ability to efficiently manage multiple projects simultaneously
- Self-motivated and willing to take initiative to proactively solve problems
Please send resumes (and reference this job) to Lisa Nakashoji, lnakasho@yahoo-inc.com
Yahoo! Inc. is an equal opportunity employer. For more information or to search all of our openings, please visit
http://careers.yahoo.com
Location: Lockport, NY
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
|
| Contact information |
| Employer: |
VENBEST Recruiting
|
| Email: |
lnakasho@yahoo-inc.com
|
| Phone: |
(+38044) 5036614/13
|
|
| |
Publication date: 2010-01-04 15:03:51
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